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Bridging the Gap to Improved Healthcare With an Easy To Access Solution

Learn how the REAN Foundation works with George Mason University’s Mason and Partners (MAP) interprofessional clinics to develop a WhatsApp-based chat assistant for improved patient care
George Mason University Mason and Partners (MAP) interprofessional clinics have collaborated with the REAN Foundation to develop a WhatsApp-based mobile platform for patient self-management. Our patient-centered chat assistant is designed to offer seamless and ongoing support, educating individuals to identify risks and self-manage care plans, while receiving guidance from their care teams.

Our program team brings extensive experience and successful community collaborations to the project. Their expertise in multidisciplinary implementation programs, particularly in treating vulnerable populations, ensures connections to individuals in need and community resources for project success. Under the leadership of Sri Vasireddy, the REAN Foundation demonstrates an unwavering commitment to enhancing healthcare accessibility, especially in remote areas and for individuals facing barriers to traditional medical institutions.

- Drs. Rebecca and Caroline Sutter
Mason and Partners (MAP) Clinic


About our Partner

George Mason University's Mason and Partners (MAP) interprofessional clinics serve the uninsured and refugee communities located in low income and medically underserved areas in Northern Virginia, with a bridge-care model providing health care, and mental health services for vulnerable populations located in low income and medically underserved areas.

George Mason University is also working closely with AmeriCorps to strengthen health connections and improve care communication, care coordination, triage, and patient surveillance across two communities in Northern Virginia. This community-based training program is critical to building the public health workforce and serving underserved communities to support people in their health and wellness journeys. The program will also help address pandemic-driven public health needs, including mental health.

Challenges Faced By Individuals in Marginalized Communities

Limited or no access to the support network and healthcare professionals
Poor educational background restricts understanding and impacts adherence
Housing instability and increases health risks and affects mental health
Low economic resources restrict access to nutritious food
Discord within families disrupts crucial support during care journey

Our Solution

With the Empowered Communities Mason HealthLink chat assistant powered by REAN HealthGuru, individuals can access educational resources, monitor adherence and update continuous check-ins on their health status while managing their health condition. Patients can easily engage with the assistant and get answers to their questions and concerns. Additionally, the assistant can connect the users with healthcare professionals, emergency resources, and peer support groups to assist in the path to recovery.

REAN Solution

In order to strengthen their self-care abilities and confidence when practising preventative health behaviour, pregnant women require health information. Even in this age of quick access to information, many pregnant women face difficulty when trying to get authentic health information. Dayanand Medical College and REAN Foundation have jointly created a user-friendly bot which will help women track weeks of pregnancy and share individualized information, resources, and support throughout the pregnancy journey in local language.

The Mason HealthLink clarifies doubts and improves awareness by

Providing educational information to improve patients’ awareness of their condition.
Prompting users to self-evaluate and submit regular personal assessments to track progress and patterns of behavior to help improve outcomes.
Sending reminders (e.g. Medication, Appointment etc) to improve adherence to care plans.
Helping to identify and navigate through nearby resources (food, shelter, transportation etc) as needed.

The Empowered Communities Mason HealthLink has been created with a vision to empower you to independently manage various aspects of care plans, while receiving guidance from care teams. This heightened level of care coordination facilitated by the assistant will enable users to proactively identify potential health risks and take preventative measures, facilitating their journey toward achieving optimal health outcomes.

Creating solutions to offer seamless and ongoing healthcare support, educating individuals to identify risks and take preventive measures.